At a Glance
- Tasks: Serve customers in our Bakery, ensuring a delightful shopping experience.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, training opportunities, and a vibrant work environment.
- Other info: Inclusive workplace with a commitment to diversity and growth.
- Why this job: Be a bakery champion and make customers smile every day.
- Qualifications: Passion for baking and strong customer service skills required.
Work Pattern
- Thursday 13:00-17:00
- Friday 14:00-18:00
- Saturday 13:00-17:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Bakery section, where you\'ll become a champion of our delicious baked goods. We\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\'ll be a brand ambassador who\'s ready to recommend our delicious bakery products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait while maintaining high standards in food safety and hygiene consistently. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
This job role involves working with specialist cutting equipment and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Christmas Customer Assistant - In Store Bakery - Newtonbreda in Belfast employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our Bakery section at Newtonbreda, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth while delivering outstanding service to our customers. Join us in creating memorable shopping experiences and be part of a company that champions both its employees and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - In Store Bakery - Newtonbreda in Belfast
✨Tip Number 1
Get to know the bakery products inside out! When you walk into that interview, show your passion for baking and be ready to chat about your favourite treats. This will help you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can go above and beyond for customers. M&S values remarkable service, so be prepared to share examples of how you've made customers feel valued in the past.
✨Tip Number 3
Flexibility is key! Be ready to discuss how you can adapt to different roles within the store. Show that you're a team player who can jump in wherever needed, especially during the busy festive season.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools like the Sparks App to enhance the customer experience.
We think you need these skills to ace Christmas Customer Assistant - In Store Bakery - Newtonbreda in Belfast
Some tips for your application 🫡
Show Your Passion for Baking:When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you've enjoyed working in similar roles. We want to see that you're excited about being a part of our team!
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience. Talk about times when you've gone above and beyond to help customers. At M&S, we value remarkable service, so show us how you can make our customers feel valued every time they shop with us.
Be Digital Savvy:Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, let us know! We want to see that you're ready to enhance the customer experience with technology.
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our team at M&S. We can't wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you went above and beyond to make customers feel valued, as this is crucial for the role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think about how you've used technology in previous roles. Be ready to discuss how you would use tools like the Sparks App to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability, so come prepared with examples of how you've worked well in a team and adapted to changing situations. This will show that you're ready to roll your sleeves up and contribute positively to the store environment.
