At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, training, and a chance to make an impact.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S and deliver exceptional customer experiences.
- Qualifications: Passion for food, strong communication skills, and digital confidence.
Overview
Christmas Customer Assistant - Food - West Quay at Marks and Spencer. Join to apply for the Christmas Customer Assistant - Food - West Quay role at Marks and Spencer. We are looking for passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. You’ll be a brand ambassador who’s ready to recommend our newest Food products and ensure customers feel valued every time they shop with us.
Work pattern
Sunday 10:00-19:00
Friday 10:00-19:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Utilise digital tools and in-store devices to enhance the customer experience
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and act upon feedback, asking for it regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Purpose & Accountability
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks and champion our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Equal Opportunity & Inclusion
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and welcome flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application so we can ensure a fair and transparent process of assessment.
How to apply
Sign in to set job alerts for “Customer Assistant” roles. Referrals increase your chances of interviewing at Marks and Spencer.
Location notes: Southampton, England, United Kingdom; various nearby locations and dates listed.
Christmas Customer Assistant - Food - West Quay in Southampton employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our Foods section at West Quay, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to make a meaningful impact on customer experiences during the festive season. Join us in a dynamic retail environment where your contributions are recognised and celebrated, all while working with high-quality products in a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - West Quay in Southampton
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you can go above and beyond for customers. Maybe role-play with a friend or family member to get comfortable with engaging and recommending products.
✨Tip Number 3
Be flexible and ready to adapt! Retail can be unpredictable, so show that you can handle changes with a smile. Highlight any past experiences where you’ve successfully navigated a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is key for this role. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Christmas Customer Assistant - Food - West Quay in Southampton
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re great. This will show us that you’re genuinely excited about the role.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories that showcase your commitment to excellent service!
Be Digital Savvy:Since being digitally confident is key for this role, don’t forget to mention any experience you have with digital tools or apps. If you’ve used something similar to the Sparks App, let us know how you made the most of it!
Tailor Your Application:Take a moment to read through the job description again and tailor your application to match. Use the same language and key phrases we’ve used, as this shows you understand what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you went above and beyond for customers, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar systems before, share that experience to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to talk about times when you worked effectively in a team and how you handled unexpected challenges. This will show that you can thrive in a dynamic retail environment.
