At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible hours, competitive pay, and a supportive team culture.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S and make a real difference for customers this Christmas.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Under 18 disclaimer: This job role involves working early mornings and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Work Pattern
Sunday: 05:00 - 10:15
Tuesday: 05:00 - 10:15
Thursday: 05:00 - 10:15
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Food - West End Retail Park Glasgow Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our West End Retail Park location, you'll enjoy flexible working hours, comprehensive training, and the opportunity to grow your skills in a supportive environment. Join us to be part of a forward-thinking team that champions high-quality products and outstanding customer service, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - West End Retail Park Glasgow Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! Before your interview, spend some time in the store, check out the latest food offerings, and understand what makes them special. This will help you shine when discussing how you can promote their products.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. M&S loves passionate individuals, so let your enthusiasm for helping others come through during your chat with them.
✨Tip Number 3
Be ready to demonstrate your digital savvy! Familiarise yourself with tools like the Sparks App and any other tech they use in-store. Mentioning how you can leverage these tools to enhance the customer experience will definitely impress.
✨Tip Number 4
Don’t forget to highlight your flexibility! Retail can be unpredictable, so share examples of how you've adapted to changing situations in the past. This shows you're ready to roll up your sleeves and tackle whatever comes your way!
We think you need these skills to ace Christmas Customer Assistant - Food - West End Retail Park Glasgow Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about working with us.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Include examples of times you've provided excellent service or resolved issues, as this will show us you're a perfect fit for our team.
Be Digital Savvy:Mention any experience you have with digital tools or apps, especially if you've used them in a retail setting. Being digitally confident is key, so show us how you can enhance the customer experience with tech!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you on board quickly. We can't wait to see what you bring to the table!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to talk about times when you worked effectively in a team or adjusted to new challenges, showcasing your ability to contribute positively to the store environment.
