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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join the iconic Marks & Spencer team this Christmas!
- Benefits: Flexible hours, competitive pay, and a festive work environment.
- Why this job: Be part of a fun team and create memorable shopping experiences for customers.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Perfect opportunity for students looking to earn during the holiday season.
Christmas Customer Assistant – Food – Thurmaston Leicester SF
Marks & Spencer is looking for a passionate Christmas Customer Assistant for the Foods section at the Thurmaston Leicester SF store.
Working Pattern
Monday 08:00‑14:00
Tuesday 08:00‑14:00
Saturday 08:00‑14:00
Successful candidates will be asked to work full‑time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers by championing and promoting our high‑quality products, great value offers and excellent customer service.
Key Accountabilities
- Serve customers efficiently on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are always stocked.
- Monitor and deliver on daily sales targets, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and act upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Inclusion, Diversity and Equal Opportunities
M&S is an inclusive organisation committed to an active Inclusion, Diversity and Equal Opportunities policy. All applicants are encouraged to apply and reasonable adjustments will be provided during the recruitment process.
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Christmas Customer Assistant - Food - Thurmaston Leicester SF employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Thurmaston Leicester SF
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values, especially around customer service and quality products. This will help you connect with the interviewer and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-play these situations with a friend or family member to build your confidence and communication skills.
✨Tip Number 3
Be ready to showcase your adaptability! The retail environment can change quickly, especially during the festive season. Prepare examples of how you've successfully adapted to changes in previous roles or situations.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll get updates straight from the source!
We think you need these skills to ace Christmas Customer Assistant - Food - Thurmaston Leicester SF
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about delivering great customer service and promoting high-quality products.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the key capabilities listed in the job description. We love seeing candidates who take the time to connect their experience with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what you want to say.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with Marks & Spencer's food range. Being able to discuss specific products and their qualities will show your passion for the role and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile to ensure satisfaction.
✨Demonstrate Adaptability
The festive season can be hectic, so be ready to discuss how you've handled changing situations in the past. Highlight your ability to stay calm under pressure and adapt to new challenges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.