At a Glance
- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join the iconic Marks & Spencer team this Christmas!
- Benefits: Flexible hours, competitive pay, and a festive work environment.
- Other info: Perfect opportunity for students looking to earn during the holiday season.
- Why this job: Be part of a fun team and create memorable shopping experiences for customers.
- Qualifications: Great communication skills and a passion for customer service.
Christmas Customer Assistant - Food - Thurmaston Leicester SF
Marks & Spencer is looking for a passionate Christmas Customer Assistant for the Foods section at the Thurmaston Leicester SF store.
Working Pattern
Monday 08:00‑14:00
Tuesday 08:00‑14:00
Saturday 08:00‑14:00
Successful candidates will be asked to work full‑time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers by championing and promoting our high‑quality products, great value offers and excellent customer service.
Key Accountabilities
- Serve customers efficiently on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are always stocked.
- Monitor and deliver on daily sales targets, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and act upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Inclusion, Diversity and Equal Opportunities
M&S is an inclusive organisation committed to an active Inclusion, Diversity and Equal Opportunities policy. All applicants are encouraged to apply and reasonable adjustments will be provided during the recruitment process.
Christmas Customer Assistant - Food - Thurmaston Leicester SF employer: Marks and Spencer
Marks & Spencer is an excellent employer, offering a vibrant work culture that prioritises customer service and teamwork. As a Christmas Customer Assistant in Thurmaston Leicester, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a diverse team dedicated to delivering exceptional shopping experiences. With a commitment to inclusion and employee development, M&S provides a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - Thurmaston Leicester SF
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Marks and Spencer, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Marks and Spencer!
We think you need these skills to ace Christmas Customer Assistant - Food - Thurmaston Leicester SF
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Marks and Spencer, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Marks and Spencer and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Marks and Spencer that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
