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For Companies At a Glance
- Tasks: Deliver exceptional customer service and keep the store looking great during the festive season.
- Company: Join Marks & Spencer, a leader in retail with a commitment to inclusivity.
- Benefits: Earn an unsocial hours premium and enjoy flexible working opportunities.
- Why this job: Be the face of M&S and make a real impact this Christmas!
- Qualifications: Must be 18 or over; strong communication and customer service skills are essential.
- Other info: Exciting opportunity for career growth in a dynamic retail environment.
All the details
Working Pattern
Friday: 21:00-06:00
Saturday: 21:00-06:00
Unsocial Hours Premium of £3 per hour paid for hours worked between 22.00 PM – 06.00 AM. For health and safety reasons, we cannot consider applications from candidates below the age of 18 for this role.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food Through The Night - Sears Solihull employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food Through The Night - Sears Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Christmas Customer Assistant role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Christmas Customer Assistant - Food Through The Night - Sears Solihull
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples that demonstrate your skills!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to read through the job description and align your application with the key accountabilities and capabilities mentioned. We love seeing candidates who understand what we’re looking for and can show how they meet those needs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy to navigate, so you can focus on showcasing your talents.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products that the store offers. Being able to discuss specific items and their benefits will show your enthusiasm and readiness to engage with customers.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you went above and beyond for a customer or handled a difficult situation. This will demonstrate your commitment to delivering excellent service.
✨Show Your Flexibility
Since this role requires working unsocial hours, be ready to discuss your availability and willingness to adapt to changing schedules. Highlight any previous experience in similar roles to showcase your adaptability.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the training process. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.