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- Tasks: Deliver exceptional customer service and keep the store stocked and tidy.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Flexible working options, training, and a chance to make an impact this Christmas.
- Other info: Great opportunity for career growth in a dynamic retail environment.
- Why this job: Be the face of M&S and create memorable shopping experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
All the details
Working Pattern
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
- Sunday 21:00-06:00
- Monday 21:00-06:00
- Tuesday 21:00-06:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food Through The Night - Leeds White Rose employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food Through The Night - Leeds White Rose
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for, especially around customer service and sustainability. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and how you would answer them, especially those related to customer service. We recommend doing mock interviews with friends or family to build your confidence and get comfortable with your responses.
✨Tip Number 3
Show your personality! When you’re in the interview, let your enthusiasm shine through. Marks & Spencer is looking for people who are passionate about delivering great customer experiences, so don’t be afraid to share your own stories and experiences that highlight your skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Christmas Customer Assistant - Food Through The Night - Leeds White Rose
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples that demonstrate your skills!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the role. Remember, less is often more!
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention how your skills and experiences match the key accountabilities and capabilities we’ve outlined.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Familiarise yourself with the products and services offered by Marks & Spencer. Being able to discuss their offerings confidently will show that you're genuinely interested in the role and can engage with customers effectively.
✨Customer First Mindset
Prepare examples of how you've put customers first in previous roles. Think about times when you went above and beyond to ensure a great shopping experience, as this aligns perfectly with what they’re looking for.
✨Show Your Flexibility
Since the role requires working late hours, be ready to discuss your availability and willingness to adapt to changing situations. Highlight any past experiences where you successfully managed your workload under pressure.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team culture or training opportunities. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.