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- Tasks: Deliver exceptional customer service and keep the store stocked and tidy.
- Company: Join the innovative team at Marks & Spencer this Christmas.
- Benefits: Earn an extra £3 per hour for unsocial hours and enjoy flexible working.
- Why this job: Be the face of M&S and make a real impact during the festive season.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for personal growth and development.
All the details
Unsocial Hours Premium of £3 per hour for hours worked between 2200-0600. We cannot consider applicants who are under 18.
Working Pattern
- Mon 20.00-00.00
- Tue 20.00-00.00
- Wed 20.00-00.00
- Fri 20.00-00.00
- Sat 20.00-00.00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food Through The Night - Leeds Moortown employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food Through The Night - Leeds Moortown
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks and Spencer. Understand their values, especially around customer service and sustainability. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer service roles and rehearse your answers. Focus on how you can demonstrate your commitment to excellent customer service and your ability to adapt to changing situations. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show off your personality! When you're engaging with the interviewers, let your enthusiasm shine through. They’re looking for someone who can build positive relationships with customers, so don’t be afraid to show your friendly side. Remember, it’s all about making a great impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features and tips that can help you stand out. So, don’t wait—get your application in and let’s get you that Christmas Customer Assistant role!
We think you need these skills to ace Christmas Customer Assistant - Food Through The Night - Leeds Moortown
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, as that’s what this role is all about!
Be Yourself: Don’t be afraid to let your personality shine through in your application. We’re looking for genuine people who can connect with our customers, so show us who you are and why you’d be a great fit for the team.
Tailor Your Application: Make sure to tailor your application to the specific role. Mention the key accountabilities from the job description and explain how your skills and experiences align with them. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Before the interview, make sure you’re familiar with Marks and Spencer’s products and services. Brush up on their values and what they stand for, especially their commitment to customer service. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering a great shopping experience, think of examples from your past where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to excellent service.
✨Be Ready for Situational Questions
Prepare for questions that ask how you would handle specific situations, like dealing with a difficult customer or managing your time during busy periods. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you understand if it’s the right fit for you. You might ask about team dynamics, training opportunities, or how success is measured in the role.