At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer satisfaction.
- Benefits: Flexible working hours, inclusive environment, and training on digital tools.
- Other info: Great opportunity for career growth in a dynamic retail environment.
- Why this job: Be the face of M&S and make a real impact during the festive season.
- Qualifications: Passion for customer service and willingness to learn about our products.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Working Pattern
- Sunday 08:30-12:30
- Wednesday 16:00-20:00
- Friday 16:00-20:00
- Saturday 08:30-12:30
Note: Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Food -Stirling employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in Stirling, you'll enjoy flexible working hours, comprehensive training, and the opportunity to grow your skills in a supportive environment. Join us in delivering outstanding customer service while being part of a company committed to sustainability and innovation in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food -Stirling
✨Tip Number 1
Get to know M&S and its products inside out! Before your interview, spend some time browsing the store and familiarising yourself with the food range. This way, you can confidently chat about your favourite products and show your passion for what M&S stands for.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or recommend a product. Role-playing with a friend can help you feel more prepared and comfortable when it comes to engaging with customers during your shift.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with the Sparks App and any in-store devices. Being able to demonstrate your comfort with these tools will impress the hiring team and show that you're ready to enhance the customer experience.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so highlight your ability to switch between tasks and areas of the store. Share examples from past experiences where you've successfully adapted to changing situations to show you're the perfect fit for the role.
We think you need these skills to ace Christmas Customer Assistant - Food -Stirling
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience. We want to know how you've gone above and beyond for customers in the past, so share those stories that showcase your commitment to excellent service!
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience for our customers.
Apply Through Our Website:Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're keen and ready to join the M&S team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on your knowledge of digital tools like the Sparks App. Be ready to discuss how you would use these tools to enhance the customer experience during your interview.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about your experiences working in teams and how you've handled flexible working hours or tasks in previous roles. This will demonstrate that you're ready to roll your sleeves up and contribute positively to the store environment.
