At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join M&S, a leading retailer known for quality and innovation.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
- Why this job: Be the face of M&S and make a real difference in customers' shopping experience.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
Friday 20:00 - 04:00; Saturday 20:00 - 04:00
Under 18 disclaimer: This job role involves working through the night and we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Food - Silverlink Newcastle in Newcastle upon Tyne employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our Silverlink Newcastle store, you'll enjoy flexible working hours, comprehensive training, and the opportunity to grow your skills in a supportive environment. Join us to be part of a company that champions high-quality products and remarkable customer service, making every day rewarding for both you and our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - Silverlink Newcastle in Newcastle upon Tyne
✨Tip Number 1
Get to know M&S and their products inside out! Before your interview, spend some time browsing their website and visiting a store. This way, you can chat confidently about their offerings and show that you're genuinely interested in being a part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or recommend a product. Role-playing with a friend can help you feel more prepared and confident when it comes to showcasing your ability to deliver remarkable service.
✨Tip Number 3
Be ready to demonstrate your digital skills! Familiarise yourself with tools like the Sparks App and any other digital devices used in-store. Showing that you can easily adapt to technology will make you stand out as a candidate who’s ready to enhance the customer experience.
✨Tip Number 4
Don’t forget to highlight your teamwork abilities! M&S values a collaborative environment, so be prepared to share examples of how you've worked well with others in the past. This will show that you’re not just a great individual contributor but also a fantastic team player.
We think you need these skills to ace Christmas Customer Assistant - Food - Silverlink Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their new favourites.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Use examples from your past experiences to show us how you’ve delivered excellent service and made customers feel valued.
Be Digital Savvy:Mention any experience you have with digital tools or apps, especially if you've used something similar to the Sparks App. We’re looking for team members who can enhance the customer experience using technology!
Emphasise Teamwork and Flexibility:Let us know how you work well in a team and adapt to changing situations. Share examples of how you've supported colleagues and contributed to a positive work environment.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Emphasise Teamwork
M&S values team players, so be ready to share experiences where you've worked collaboratively with others. Highlight how you support colleagues and contribute to a positive work environment, which is crucial during the busy festive season.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any digital tools or apps that M&S uses, like the Sparks App. Mentioning your comfort with technology during the interview will demonstrate your readiness to enhance the customer experience.
