Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and keep the store looking great this Christmas.
- Company: Join the innovative team at Marks & Spencer, a leader in retail.
- Benefits: Flexible working hours, training opportunities, and a supportive work environment.
- Why this job: Be the face of M&S and make a real difference for customers during the festive season.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for personal growth and development.
Overview
All the details
Working Pattern
- Sunday: 18:00-22:00
- Wednesday: 18:00-22:00
- Thursday: 18:00-22:00
- Friday: 18:00-22:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
#J-18808-Ljbffr
Christmas Customer Assistant - Food - Sears Solihull employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Sears Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Christmas Customer Assistant role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Marks & Spencer values authenticity, so don’t be afraid to share your experiences and how you can contribute to creating a great shopping experience for customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Christmas Customer Assistant - Food - Sears Solihull
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer service. We want to see how you put customers first and create a great shopping experience!
Be Specific About Your Availability: Since this role has specific working hours, be clear about your availability in your application. Let us know if you can work the required shifts, as it helps us understand how you fit into our team.
Demonstrate Your Adaptability: We love candidates who can adapt to changing situations. Share examples in your application where you've successfully handled unexpected challenges or changes in your previous roles.
Apply Through Our Website: Make sure to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products that Sears offers. Being able to discuss specific items and their benefits will show your enthusiasm and readiness to engage with customers.
✨Customer Service Scenarios
Prepare for questions about customer service situations. Think of examples where you went above and beyond for a customer or handled a difficult situation. This will demonstrate your commitment to delivering excellent service.
✨Show Your Adaptability
The retail environment can change quickly, especially during the festive season. Be ready to discuss how you've adapted to changes in previous roles. Highlighting your flexibility will resonate well with the interviewers.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.