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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our fantastic products during the festive season.
- Company: Join Marks & Spencer, a leader in retail with a commitment to inclusivity and innovation.
- Benefits: Flexible working options, training opportunities, and a chance to make a real impact.
- Why this job: Be the face of M&S this Christmas and create memorable shopping experiences for customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunity to work in a dynamic environment with potential for growth.
Working Pattern
- wk1: Sun 10:00 18:00; Tue 10:00 18:00; Thurs 10:00-18:00; Fri 10:00-18:00
- wk2: Mon 10:00-18:00; wed 10:00-18:00; Thurs 10:00-18:00; Sat 10:00-18:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food - Scarborough employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Scarborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills align with delivering excellent customer service, as that's key for this role. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show off your personality! When you're engaging with the interviewers, let your enthusiasm shine through. They’re looking for someone who can build positive relationships with customers, so don’t be afraid to show them your friendly side.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t miss out on the chance to make an immediate impact this Christmas!
We think you need these skills to ace Christmas Customer Assistant - Food - Scarborough
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples that showcase your skills!
Be Yourself: Let your personality shine through in your application! We’re looking for genuine individuals who can connect with our customers, so don’t be afraid to show us who you are and what makes you unique.
Tailor Your Application: Take a moment to read the job description carefully and tailor your application accordingly. We love it when candidates align their experiences with the key accountabilities and capabilities we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products that Marks & Spencer offers. Being able to discuss specific items and their benefits will show your enthusiasm and readiness to engage with customers.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. Think about how you can demonstrate your commitment to putting customers first, as this is a key aspect of the role.
✨Show Your Adaptability
Be ready to discuss situations where you've had to adapt to changing circumstances. Marks & Spencer values flexibility, especially during the busy Christmas period, so highlight your ability to manage workload efficiently.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the training process. This shows your interest in the role and helps you understand how you can contribute to the store's success.