At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team this Christmas!
- Benefits: Flexible hours, training, and a chance to make an impact.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be a brand ambassador and enhance customer experiences during the festive season.
- Qualifications: Passion for food, great communication skills, and digital confidence.
All the details
Work Pattern
Tuesday 18:00-22:00
Thursday 18:00-22:00
Saturday 18:00-22:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Food - Pontarddulais Road Foodhall in Swansea employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our Foodhall, you'll enjoy flexible working hours, comprehensive training, and the opportunity to engage with customers while promoting our high-quality products. Join us in Pontarddulais Road and be part of a forward-thinking team dedicated to delivering remarkable service and making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - Pontarddulais Road Foodhall in Swansea
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their food products and promotions. When you walk into that interview, show off your knowledge and passion for what they offer – it’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident and ready to deliver that remarkable service they’re looking for.
✨Tip Number 3
Be flexible and adaptable! M&S values team players who can roll with the punches. Prepare examples of how you’ve successfully adapted to changing situations in the past – it’ll show you’re ready to tackle the dynamic retail environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from M&S. Don’t miss out on your chance to join the team!
We think you need these skills to ace Christmas Customer Assistant - Food - Pontarddulais Road Foodhall in Swansea
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Use examples from your past experiences to show us how you’ve delivered excellent service and made customers feel valued.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us that you’re ready to use technology to enhance the shopping experience for our customers.
Emphasise Teamwork and Flexibility:Let us know how you work well in a team and adapt to changing situations. We love team players who can roll with the punches, so share any relevant experiences that showcase your flexibility!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to talk about times when you worked effectively in a team or had to adjust your approach to meet the needs of the business or customers.
