Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Competitive pay, flexible hours, and training on digital tools.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for customer service and willingness to learn.
- Other info: Great opportunity for career growth in a dynamic retail environment.
All the details
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Under 18 disclaimer
This job role involves working through the night and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Work Pattern
- Monday: 23:00-05:00
- Tuesday: 23:00-05:00
- Wednesday: 23:00-05:00
- Friday: 23:00-05:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Christmas Customer Assistant - Food - Pinner Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Pinner Simply Food
✨Tip Number 1
Get to know M&S Food products inside out! Familiarise yourself with the latest offerings and promotions so you can impress during your interview. Show us your passion for food and how you can share that excitement with customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can go above and beyond for a customer. We want to see how you can make every shopping experience remarkable, so be ready to share examples in your interview.
✨Tip Number 3
Be flexible and adaptable! Retail can be unpredictable, so show us you're ready to roll with the punches. Share experiences where you've successfully adapted to changing situations or worked as part of a team to overcome challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re tech-savvy and ready to use digital tools like the Sparks App to enhance the customer experience.
We think you need these skills to ace Christmas Customer Assistant - Food - Pinner Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you’re writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you’re genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. Talk about times when you went above and beyond for customers, as this aligns perfectly with our goal of delivering remarkable service. We’re looking for those who truly value customer satisfaction!
Be Digital Savvy: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. If you’ve used similar technology before, let us know! This will show that you’re ready to enhance the customer experience using our digital resources.
Emphasise Teamwork and Flexibility: In your application, don’t forget to highlight your ability to work well in a team and adapt to changing situations. Share examples of how you’ve supported colleagues or adjusted to new challenges in previous roles. We’re all about creating an inclusive environment together!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and recommend new ones will show your passion and knowledge, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with the role's focus on creating a remarkable shopping experience.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any experience you have with digital tools or apps. If you're familiar with similar systems, mention them and express your eagerness to learn M&S's specific tools like the Sparks App.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Share examples of how you've collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment.