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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team this Christmas!
- Benefits: Competitive pay, flexible hours, and a chance to learn new skills.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be a brand ambassador and make customers feel valued during the festive season.
- Qualifications: Passion for customer service and a willingness to learn.
All the details
Work Pattern
Sunday 12:00 – 16:00
Monday 12:00 – 16:00
Wednesday 12:00 – 16:00
Saturday 12:00 – 16:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points.
Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services.
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
High levels of customer service.
Committed to delivering excellent work with great attention to detail.
Open to and acts upon feedback, asking for this regularly.
Takes accountability for planning and managing own workload efficiently.
Strong communication skills.
Adaptable to changing situations.
Builds positive relationships by being a good listener.
Good level of digital capability.
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food - Paisley Renfrew Road FH employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Paisley Renfrew Road FH
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you stand out during the interview.
✨Tip Number 2
Be prepared to demonstrate your customer service skills. Think of examples where you've gone above and beyond for a customer. We want to see that you can deliver remarkable service just like M&S expects!
✨Tip Number 3
Flexibility is key! Be ready to discuss how you can adapt to different roles in the store. Show us that you're willing to roll your sleeves up and tackle whatever comes your way during the busy Christmas period.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is super important for this role. Let’s get you on board!
We think you need these skills to ace Christmas Customer Assistant - Food - Paisley Renfrew Road FH
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service. We want to see examples of how you've gone above and beyond for customers in the past, as this is key to being a successful Christmas Customer Assistant.
Be Digital Savvy: Since being digitally confident is essential, mention any experience you have with digital tools or apps. Show us that you're ready to use technology to enhance the shopping experience for our customers!
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're keen to join our team at M&S and ready to roll up your sleeves!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their bestsellers and any seasonal items. This will show your passion for the role and help you engage with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to providing remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential, practice using apps or tools similar to the Sparks App. Highlight any experience you have with digital tools during the interview to show you're ready to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be ready to discuss how you've worked well in teams before. Share examples of how you've adapted to changing situations in previous roles, showing that you're flexible and can handle the dynamic retail environment.