At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team this Christmas!
- Benefits: Earn a competitive wage with an extra £3.00 p/h for night shifts.
- Other info: Flexible hours and a commitment to inclusion and diversity.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
Work Pattern
- Sunday: 21:00-07:00
- Monday: 21:00-07:00
- Tuesday: 21:00-07:00
- Thursday: 21:00-07:00
- Friday: 21:00-07:00
- Saturday: 21:00-07:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
This job role involves working through the night and this means we can\\\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\\\'ll be a brand ambassador who\\\'s ready to recommend our newest Food products. Through remarkable service you\\\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\\\'t wait, you\\\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\\\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\\\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Food (Nights) - Westway Chelmsford SF employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our Foods section at Westway Chelmsford, you'll enjoy competitive pay, including a £3.00 p/h unsocial premium for night shifts, alongside comprehensive training and opportunities for personal growth. Join us to be part of a forward-thinking team that champions high-quality products and outstanding customer service, all while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food (Nights) - Westway Chelmsford SF
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you stand out during the interview.
✨Tip Number 2
Be prepared to demonstrate your customer service skills. Think of examples where you've gone above and beyond for a customer, as this is key for the role. We want to see that you can create a great shopping experience!
✨Tip Number 3
Flexibility is crucial for this role, especially with night shifts. Be ready to discuss how you can adapt to different situations and work across various areas of the store. Show us you're a team player who can roll with the punches!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the M&S family. Don’t miss out on this opportunity!
We think you need these skills to ace Christmas Customer Assistant - Food (Nights) - Westway Chelmsford SF
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. We want to see that you're excited about sharing this passion with our customers.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you've had in customer service. We’re looking for team players who can engage with customers and provide top-notch service, so share examples of how you've gone above and beyond in the past!
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know how it helped enhance your work or customer interactions.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Use keywords from the listing to show that you understand what we’re looking for. And remember, applying through our website is the best way to get your foot in the door!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with what M&S values in their team members.
✨Demonstrate Flexibility
Since the role requires working nights and adapting to various store areas, be ready to discuss your availability and willingness to take on different tasks. Highlight any previous experience in fast-paced environments to showcase your adaptability.
✨Be Digitally Savvy
Familiarise yourself with digital tools like apps or in-store devices that enhance customer experience. Mention any relevant experience you have with technology, as being digitally confident is essential for this role.
