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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at Marks & Spencer.
- Benefits: Earn a competitive wage with an unsocial premium for night shifts.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Must be 18 or over; strong customer service skills required.
- Other info: Flexible working options and a commitment to inclusion and diversity.
All the details
Work Pattern
- Week 1: Monday 22:00‑06:00
- Week 1: Tuesday 22:00‑06:00
- Week 1: Saturday 22:00‑06:00
- Week 2: Monday 22:00‑06:00
- Week 2: Wednesday 22:00‑06:00
- Week 2: Friday 22:00‑06:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Unsocial Premium
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Christmas Customer Assistant - Food (Nights) - St Albans employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food (Nights) - St Albans
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will demonstrate your commitment to excellent service.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any other digital devices used in-store. Showing that you're tech-savvy can give you an edge over other candidates.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Highlighting your willingness to jump in wherever needed will show that you're a team player who can handle the fast-paced retail environment.
We think you need these skills to ace Christmas Customer Assistant - Food (Nights) - St Albans
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know how much you love M&S Food products! Share any experiences or knowledge you have about our offerings. This will show us that you're genuinely excited about the role.
Highlight Your Customer Service Skills: We want to see that you can deliver remarkable service! In your application, mention any previous roles where you’ve gone above and beyond for customers. This will help us understand how you can contribute to our team.
Be Digital Savvy: Since being digitally confident is key, make sure to mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, tell us about it!
Flexibility is Key: Let us know how adaptable you are! In your application, share examples of times when you've successfully handled changing situations or worked in different areas. This will show us you're ready to roll with the punches!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their bestsellers and any seasonal items. This will show your passion for the brand and help you answer questions about product recommendations confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond to help a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs, and express your eagerness to learn M&S's specific tools like the Sparks App.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about times when you worked effectively in a team or adapted to new challenges. Highlight your willingness to take on various roles within the store to meet customer needs.