At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Competitive pay with an unsocial hours premium and flexible working options.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for excellent customer service.
All the details
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Under 18 disclaimer
This job role involves working through the night and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Work Pattern:
Sunday: 21:00-07:00
Monday: 21:00-07:00
Saturday: 21:00-07:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Food (Nights) - Shoreham in Shoreham-by-Sea employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in Shoreham, you'll enjoy competitive pay, including an unsocial hours premium, and receive comprehensive training to enhance your skills and career growth. Join us in delivering outstanding customer service while being part of a company that is committed to sustainability and innovation in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food (Nights) - Shoreham in Shoreham-by-Sea
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you can go above and beyond for customers. Maybe role-play with a friend or family member to get comfortable with engaging and recommending products.
✨Tip Number 3
Be flexible and ready to adapt! Retail can be unpredictable, so show that you can handle changes with a smile. Highlight any past experiences where you’ve successfully managed unexpected situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is key for this role. Don’t forget to follow up if you don’t hear back!
We think you need these skills to ace Christmas Customer Assistant - Food (Nights) - Shoreham in Shoreham-by-Sea
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills:Make sure to emphasise your commitment to excellent customer service in your application. Give examples of how you've gone above and beyond for customers in the past. We’re looking for team players who can create a welcoming environment for everyone!
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! This will show that you're ready to enhance the customer experience using our digital resources.
Tailor Your Application:Take a moment to tailor your application specifically for this role. Use keywords from the job description and align your skills with what we’re looking for. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S values in their team members.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to show you can adapt quickly.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Be prepared to talk about your experiences working in a team and how you handle flexibility in your work schedule, especially during busy periods like Christmas.
