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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team this Christmas!
- Benefits: Earn a competitive wage plus an extra £3.00 p/h for night shifts.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Must be 18+, with strong customer service skills and digital confidence.
- Other info: Flexible hours and a chance to work in a dynamic retail environment.
All the details
Working Pattern:
Monday- 22.00-06.00
Tuesday- 22.00-06.00
Saturday- 22.00-06.00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
This job role involves working through the night and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food (Nights) - Mere Green Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food (Nights) - Mere Green Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will demonstrate your commitment to excellent service.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any other tech used in-store. Showing that you're comfortable with digital tools will give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the M&S team. So, don’t wait – get your application in!
We think you need these skills to ace Christmas Customer Assistant - Food (Nights) - Mere Green Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know how much you love M&S Food products! Share any experiences you've had with our products and why you think they stand out. This will show us that you're genuinely excited about the role.
Highlight Your Customer Service Skills: We want to see that you can deliver remarkable service! In your application, mention any previous roles where you’ve gone above and beyond for customers. This will help us understand how you can contribute to creating a great shopping experience.
Be Digital Savvy: Since being digitally confident is essential, make sure to mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, tell us about it! This shows us you're ready to enhance the customer experience.
Flexibility is Key: Let us know how adaptable you are! In your application, share examples of times when you've successfully handled changing situations or worked across different areas. This will demonstrate that you're ready to roll your sleeves up and tackle whatever comes your way.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their bestsellers and any seasonal items. This will show your passion for the brand and help you engage with customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to putting customers first.
✨Be Ready for Night Shifts
Since this role involves working nights, be prepared to discuss your availability and how you plan to manage your energy levels. Highlight any previous experience working night shifts or how you adapt to different working hours.
✨Emphasise Teamwork and Flexibility
M&S values team players, so come ready to discuss how you work well with others. Share examples of how you've adapted to changing situations in a retail environment and how you support your colleagues to create a positive atmosphere.