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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the M&S team, known for its commitment to quality and inclusivity.
- Benefits: Earn £12.60 per hour plus extra for night shifts, with flexible working options.
- Why this job: Be a brand ambassador and make a real difference in customers' shopping experiences.
- Qualifications: Passion for food, strong communication skills, and a willingness to learn.
- Other info: Work nights during the festive season and enjoy a dynamic team environment.
Overview
Christmas Customer Assistant – Food (Nights) – Meadowhall
Join our team at M&S as a Customer Assistant in our Food section, where you\’ll champion our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador ready to recommend our newest Food products. Through remarkable service you will ensure customers feel valued every time they shop with us. You should be prepared to work hard and go above and beyond every day.
We expect you to be digitally confident. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure customers get the products they want when they need them. Being a team player is crucial, creating a great, inclusive store environment and supporting colleagues and the local community. Flexibility is vital – you should be confident to work across various areas of the store and adapt to changing retail demands.
Are you ready to apply?
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 Disclaimer: This job role involves working late nights and we cannot consider applications from anyone under the age of 18.
Rate of Pay: £12.60 per hour plus £3.00 per hour for any hours worked between 22:00 and 06:00. Work Pattern: Sunday 23:00-07:00; Saturday 23:00-07:00.
Job Description
Purpose: To deliver a great shopping experience for our customers by putting customers before tasks and championing our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve customers efficiently on the shop floor and at service points
- Keep the store clean and tidy and ensure shelves are stocked
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
- Build expert product knowledge to sell and promote our products and services
- Receive training to use digital tools and communication channels to deliver for the customer
Key Capabilities
- High levels of customer service
- Commitment to delivering excellent work with great attention to detail
- Open to and act on feedback
- Accountability for planning and managing own workload
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is committed to inclusive recruitment and opportunities. We support flexible working and are open to reasonable adjustments in the recruitment process.
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Christmas Customer Assistant - Food (Nights) - Meadowhall employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food (Nights) - Meadowhall
✨Tip Number 1
Get to know M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. Talk about your favourite products and how you’d recommend them to customers.
✨Tip Number 2
Be ready to demonstrate your customer service skills. Think of examples where you’ve gone above and beyond for a customer. We want to see that you can create a great shopping experience!
✨Tip Number 3
Flexibility is key! Be prepared to discuss how you can adapt to different roles in the store. Show us that you’re a team player who can jump in wherever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out.
We think you need these skills to ace Christmas Customer Assistant - Food (Nights) - Meadowhall
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their new favourites.
Highlight Your Customer Service Skills: We want to know about your previous customer service experiences! Make sure to mention any roles where you went above and beyond to make customers feel valued. This is your chance to show us how you can deliver remarkable service.
Be Digital Savvy: Since we’re all about enhancing the customer experience with digital tools, mention any experience you have with apps or in-store devices. Show us that you’re comfortable using technology to help customers get what they need!
Apply Through Our Website: Ready to join our team? Make sure to apply through our website for a smooth application process. We can't wait to see your application and hopefully welcome you to the M&S family!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond for a customer, as this aligns perfectly with what they’re looking for in a Christmas Customer Assistant.
✨Be Digitally Savvy
Since the role requires using digital tools like the Sparks App, brush up on your digital skills. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences or streamline processes.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your experience working in teams. Highlight your adaptability and willingness to take on various tasks, especially during busy periods like Christmas, to show you can handle the dynamic retail environment.