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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team this Christmas!
- Benefits: Earn a competitive wage with an extra £3.00 p/h for night shifts.
- Other info: Flexible hours and opportunities for growth in a supportive environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Must be 18+, with great customer service skills and digital confidence.
All the details
Work Pattern
Sunday: 00:00-08:00
Monday: 00:00-08:00
Friday: 00:00-08:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Under 18 disclaimer This job role involves working through the night and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food (Nights) - Brent Cross employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food (Nights) - Brent Cross
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you stand out during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd go above and beyond for customers. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Be flexible and ready to adapt! M&S values team players who can handle changing situations. Show that you're up for the challenge and can jump into different roles as needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Don’t miss out on this opportunity!
We think you need these skills to ace Christmas Customer Assistant - Food (Nights) - Brent Cross
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Use examples from your past experiences to show us how you’ve delivered excellent service and made customers feel valued.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us that you’re ready to use technology to enhance the shopping experience for our customers.
Emphasise Teamwork and Flexibility: We’re all about creating a great team environment, so make sure to highlight your ability to work well with others. Talk about how you adapt to changing situations and support your colleagues in achieving common goals.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their bestsellers and any seasonal items. This will show your passion for the brand and help you answer questions about product recommendations confidently.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to providing remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, make sure you understand how to use digital tools like apps and in-store devices. You might even want to mention any relevant experience you have with technology during the interview.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be ready to discuss how you've worked effectively in a team and how you handle changes in workload or responsibilities. This will highlight your ability to contribute positively to the store environment.