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- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join the iconic Marks and Spencer team this Christmas!
- Benefits: Flexible working arrangements and a chance to learn about M&S Food products.
- Why this job: Be part of a festive team and make customers' shopping experience special.
- Qualifications: Must be 18 or over; strong communication and customer service skills are essential.
- Other info: Night shifts available with opportunities for growth in a supportive environment.
Christmas Customer Assistant – Food – Nights – Bidston Moss Simply Food
Posted 1 week ago. Be among the first 25 applicants.
Working pattern
- Friday: 21:00 – 05:45
- Saturday: 21:00 – 05:45
Due to operational requirements, successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer
This job role involves working through the night and we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high‑quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food - Nights - Bidston Moss Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Nights - Bidston Moss Simply Food
✨Tip Number 1
Get to know M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. We want to see you excited about the products you'll be selling.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can engage with customers and make their experience remarkable. We love candidates who can demonstrate their ability to connect with people.
✨Tip Number 3
Be ready to adapt! The retail environment can change quickly, especially during the festive season. Show us that you can handle different situations with ease and keep a positive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Let’s get you that job!
We think you need these skills to ace Christmas Customer Assistant - Food - Nights - Bidston Moss Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with food or customer service that highlight your enthusiasm and knowledge. We want to see how excited you are to share that with our customers!
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with the responsibilities of a Christmas Customer Assistant. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications quickly, so make it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right place. Plus, you’ll find all the details you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, which is key for a Christmas Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This will demonstrate your commitment to delivering remarkable service.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle various customer situations. Practice responding to scenarios like dealing with difficult customers or upselling products. This will help you feel more confident during the interview.
✨Highlight Your Adaptability
Since the role requires working nights and adapting to changing situations, be prepared to discuss how you've successfully managed change in previous roles. Share specific examples that illustrate your flexibility and ability to thrive under pressure.