Christmas Customer Assistant - Food (Night) - Metro Centre

Christmas Customer Assistant – Food (Night) – Metro Centre

Join to apply for the Christmas Customer Assistant – Food (Night) – Metro Centre role at Marks and Spencer.

This role involves working through the night and is not suitable for candidates under 18. You must be 18 or older to apply.

Work Pattern: Friday 21:00‑06:00, Saturday 21:00‑06:00. Unsocial premium: + £3.00 p/h for hours worked between 22:00‑06:00.

As a Customer Assistant in our Foods section, you’ll become a champion of our high‑quality products, great value offers, and excellent customer service. We’re looking for passionate individuals who have knowledge of M&S Food products and are excited to share it with our customers.

You’ll be a brand ambassador, ready to recommend our newest food products and ensure customers feel valued every time they shop.

• Ready to roll sleeves up, work hard, and go above and beyond.
• Use digital tools such as the Sparks App and in‑store devices to enhance the customer experience.
• Be a team player, creating an inclusive store environment and supporting colleagues and the community.
• Flexible to work across various areas of the store, adapting to changing demands.

To deliver a great shopping experience, we need colleagues who put customers first, champion and promote our products, and continuously improve our service.

• Serve customers efficiently, both on the shop floor and at service points.
• Maintain store cleanliness and ensure shelves are stocked.
• Meet daily sales targets, priorities, promotions, and selling opportunities.
• Engage with customers, understand needs, make recommendations, and deliver remarkable service.
• Build product knowledge to sell and recommend; training provided for digital tools and communication channels.

• High levels of customer service.
• Committed to excellent work with attention to detail.
• Open to and act upon feedback.
• Pla n and manage workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Good listening and relationship building.
• Digital capability.

M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy. Everyone’s welcome, and we offer flexible working arrangements. If you need reasonable adjustments during recruitment, please let us know.

Seniority level

Entry level

Employment type

Part‑time

Job function

Other

Retail