At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Earn a competitive wage with an extra £3.00 p/h for night shifts.
- Other info: Flexible working options and commitment to inclusion and diversity.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and digital confidence required.
All the details
Work Pattern
Sunday 1800-0600
Monday 1800-0600
Thursday 1800-0600
Fri 1800-0600
Under 18 disclaimer
This job role involves working through the night and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Food (Night) - Cardiff employer: Marks and Spencer
Join Marks & Spencer as a Christmas Customer Assistant in Cardiff, where you'll be part of a dynamic team dedicated to delivering exceptional customer service and promoting high-quality food products. With a strong focus on inclusivity and employee growth, M&S offers flexible working opportunities, comprehensive training, and a supportive work culture that values your contributions. Enjoy the added benefit of an unsocial hours premium while working in a vibrant retail environment that encourages you to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food (Night) - Cardiff
✨Tip Number 1
Get to know M&S and their products inside out! Before your interview, spend some time browsing their website and familiarising yourself with their food range. This way, you can show off your knowledge and passion during the chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or recommend a product. Role-playing these situations with a friend can really boost your confidence and prepare you for the real deal.
✨Tip Number 3
Be ready to showcase your flexibility! M&S values adaptability, so come prepared with examples of how you've successfully handled changing situations in the past. This will demonstrate that you're the perfect fit for their dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools M&S uses to enhance customer experience.
We think you need these skills to ace Christmas Customer Assistant - Food (Night) - Cardiff
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Use examples from your past experiences to show us how you’ve delivered remarkable service and made customers feel valued.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience for our customers.
Apply Through Our Website:Make sure to apply through our website for a smooth process! It’s the best way for us to receive your application and get you on board as part of our team.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S values in their team members.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, practice using apps or tools similar to the Sparks App. Mention any experience you have with digital devices during the interview to show you're ready to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing situations. Share specific examples of how you've collaborated with colleagues or adjusted to new tasks, as this will highlight your fit for the dynamic retail environment.
