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- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the innovative team at Marks & Spencer.
- Benefits: Competitive pay with an unsocial hours premium and flexible working options.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and digital confidence required.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
All the details
Work Pattern
Wednesday: 05:00 – 09:00
Friday: 05:00 – 09:00
Saturday: 05:00 – 09:00
Sunday: 06:00 – 10:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Under 18 disclaimer
This job role involves working early mornings and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section
You\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador ready to recommend our newest Food products. Through remarkable service you\’ll ensure customers feel truly valued every time they shop with us.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Christmas Customer Assistant - Food (Mornings) - Plymouth Derriford employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food (Mornings) - Plymouth Derriford
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Talk about your favourite products and how you’d recommend them to customers. This will make you stand out as a true brand ambassador.
✨Tip Number 2
Be ready to demonstrate your customer service skills. Think of examples where you've gone above and beyond for a customer. M&S values remarkable service, so share stories that highlight your ability to engage with customers and meet their needs.
✨Tip Number 3
Flexibility is key in retail, especially during the busy Christmas period. Be prepared to discuss how you can adapt to different roles within the store. Show that you’re a team player who can jump in wherever needed to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools, which is essential for this role. Let’s get you that job!
We think you need these skills to ace Christmas Customer Assistant - Food (Mornings) - Plymouth Derriford
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Include examples of times you've provided excellent service or resolved issues, as this will show us you're the right fit for our team.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. This could be anything from using a shopping app to managing social media – it all counts!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and get you started on your journey with M&S. We can't wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this will demonstrate your commitment to providing remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any digital tools you might use in the role, like the Sparks App. Mentioning your comfort with technology during the interview can set you apart from other candidates.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be ready to discuss how you work well with others and adapt to changing situations. Share specific examples of times when you collaborated with colleagues or adjusted your approach to meet store demands.