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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team at Arnison Centre, Durham.
- Benefits: Competitive pay, flexible hours, and a chance to learn and grow.
- Other info: Perfect for early risers looking for a dynamic work environment.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for food and excellent communication skills required.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Work Pattern: Monday 05:00-09:00; Wednesday 05:00-09:00; Thursday 05:00-09:00; Saturday 05:00-09:00. The + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer: This job role involves working early mornings and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food (Mornings) - Arnison Centre Durham employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food (Mornings) - Arnison Centre Durham
✨Tip Number 1
Get to know M&S and its products inside out! When you walk into that interview, show off your passion for their food range. Share your favourite products and why you love them – it’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills before the big day. Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident and ready to impress!
✨Tip Number 3
Be prepared to demonstrate your adaptability. M&S values flexibility, so think of examples from your past where you’ve successfully managed changing situations. This will show them you’re ready to roll your sleeves up and get stuck in!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for in a candidate.
We think you need these skills to ace Christmas Customer Assistant - Food (Mornings) - Arnison Centre Durham
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re great. This will show us that you’re genuinely excited about the role and ready to share that enthusiasm with our customers.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of when you provided excellent service or resolved a customer issue. This will help us see that you’re committed to making every shopping experience remarkable.
Be Yourself: Don’t be afraid to let your personality come through in your application! We’re looking for individuals who can build positive relationships with customers and colleagues alike. A bit of your unique flair can make your application stand out from the crowd.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and get you into the process. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Be Ready to Roll Up Your Sleeves
M&S values hard work and dedication. During the interview, express your willingness to take on various tasks, from stocking shelves to engaging with customers. This shows that you're ready to contribute positively to the team.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the role or the company culture. This demonstrates your interest in the position and helps you gauge if M&S is the right fit for you.