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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the vibrant team at M&S, a leader in quality food retail.
- Benefits: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be part of a fun team and make customers smile this Christmas!
- Qualifications: Passion for customer service and a willingness to learn.
- Other info: Great entry-level role with potential for career advancement.
Overview
Christmas Customer Assistant – Food – Metro Centre
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll champion high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Work Pattern
Sunday 07:00-11:00, Monday 06:00-10:00, Friday 06:00-10:00, Saturday 06:00-10:00
Responsibilities
- Serve customers efficiently on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are stocked
- Monitor and deliver on daily sales targets, promotions, and selling opportunities
- Proactively engage with customers to understand needs, make recommendations, and deliver remarkable service
- Build expert product knowledge to promote our products and services
- Utilise digital tools and in-store devices to enhance the customer experience
- Collaborate with colleagues to create an inclusive store environment and support the local community
- Be flexible to work across various areas of the store as demand changes
Key Accountabilities
- Deliver excellent customer service
- Maintain store cleanliness and shelf availability
- Engage with customers and promote products
- Use digital tools to support service delivery
Key Capabilities
- High levels of customer service
- Attention to detail and quality work
- Open to feedback and proactive about improvement
- Ability to manage own workload effectively
- Strong communication skills
- Adaptable to changing situations
- Good listener and relationship builder
- Digital capability
People & Inclusion
We are committed to inclusion, diversity and equal opportunities. We welcome flexible working arrangements and will make reasonable adjustments in the recruitment process if requested.
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Retail
Location
Gateshead, Tyne and Wear; Newcastle Upon Tyne, and nearby areas
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Christmas Customer Assistant - Food - Metro Centre employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Metro Centre
✨Tip Number 1
Get to know the M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. It’ll impress the hiring team and prove you’re ready to champion their high-quality offerings.
✨Tip Number 2
Practice your customer service skills before the big day. Think about how you’d engage with customers and handle different situations. Role-playing with a friend can help you feel more confident and prepared!
✨Tip Number 3
Be flexible and open-minded during your interview. M&S values adaptability, so be ready to discuss how you can manage your workload across various areas of the store. Show them you’re a team player who can jump in wherever needed!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family. Let’s get you that job!
We think you need these skills to ace Christmas Customer Assistant - Food - Metro Centre
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about working in our Foods section.
Highlight Customer Service Skills: We want to see how you can deliver excellent customer service. Use examples from previous jobs or experiences where you’ve gone the extra mile for a customer. This will show us you’re the right fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for the Christmas Customer Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, which is key for a Customer Assistant role.
✨Practice Customer Scenarios
Think about common customer service scenarios you might face in the role. Practising how you would handle these situations can help you demonstrate your problem-solving skills and ability to engage with customers effectively during the interview.
✨Show Your Flexibility
Since the job requires working across various areas of the store, be prepared to discuss your adaptability. Share examples from past experiences where you successfully managed changing situations or took on different responsibilities.
✨Emphasise Teamwork
Collaboration is crucial in this role. Be ready to talk about times when you worked well in a team, supported colleagues, or contributed to creating an inclusive environment. This will highlight your ability to fit into the M&S culture.