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For Companies At a Glance
- Tasks: Serve customers with passion and promote our amazing food products.
- Company: Join M&S, a leader in quality retail with a focus on customer service.
- Benefits: Flexible hours, training opportunities, and a chance to make a difference.
- Other info: Join a diverse team and enjoy a dynamic work environment this festive season.
- Why this job: Be the face of M&S and create memorable shopping experiences for customers.
- Qualifications: Great communication skills and a love for customer service.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Mon 13:00-17:00
Tues 13:00-17:00
Wed 13:00-17:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Christmas Customer Assistant - Food - Merry Hill employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Merry Hill
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with the latest food offerings and promotions. This way, when you chat with customers, you can confidently recommend items and show off your expertise.
✨Tip Number 2
Practice your customer service skills! Think about how you can engage with customers in a friendly and helpful manner. Role-play scenarios with friends or family to get comfortable with making recommendations and handling questions.
✨Tip Number 3
Be proactive! When you're in-store, look for opportunities to assist customers before they even ask. A simple 'Can I help you find something?' can go a long way in creating a positive shopping experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at M&S.
We think you need these skills to ace Christmas Customer Assistant - Food - Merry Hill
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re great. This will show us that you’re genuinely excited about the role.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to see how you’ve gone above and beyond to make customers feel valued. Share specific examples that demonstrate your commitment to excellent service.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for individuals who can connect with our customers, so being authentic will help us see if you’re a good fit for our team.
Apply Through Our Website: Remember to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen to join the M&S family!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to demonstrate how you would interact with customers. Practising these scenarios can help you feel more confident and showcase your ability to connect with customers effectively.
✨Embrace Feedback
During the interview, express your openness to feedback and learning. Share instances where you've adapted based on constructive criticism, as this reflects the adaptability and commitment to improvement that M&S values in its team members.