At a Glance
- Tasks: Deliver excellent customer service and promote M&S Food products during the festive season.
- Company: Join the iconic Marks and Spencer team this Christmas!
- Benefits: Earn competitive pay, including a £3.00 p/h premium for unsociable hours.
- Other info: Flexible working hours and opportunities for extra shifts during peak times.
- Why this job: Be the face of M&S and create memorable shopping experiences for customers.
- Qualifications: Must be 18+, with strong customer service skills and a positive attitude.
Overview
Christmas Customer Assistant - Food - Lower Earley Simply Food at Marks and Spencer — temporary Christmas role focused on delivering excellent customer service and championing M&S Food products.
Work pattern
Sunday: 05:00-13:00
Saturday: 05:00-13:00
Additional hours may be required during the weeks commencing 14th and 21st December up to full-time.
Note: The + £3.00 p/h unsocial premium applies only to hours worked between 22:00-06:00.
Important eligibility
Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with relevant health and safety legislation and to keep our colleagues safe in the workplace.
Role purpose
To deliver a great shopping experience for our customers, acting as the face of the business and championing our products while helping to continually improve the customer experience.
Responsibilities
- Serve customers efficiently on the shop floor and at service points.
- Keep the store clean and tidy; ensure shelves are stocked.
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand needs, make recommendations and provide remarkable service.
- Build expert product knowledge to sell and recommend our products and services.
- Utilize digital tools and communication channels to deliver for the customer.
Qualifications and capabilities
- High levels of customer service.
- Attention to detail and commitment to delivering excellent work.
- Open to feedback and able to act on it.
- Ability to plan and manage own workload effectively.
- Strong communication skills.
- Adaptable to changing situations.
- Ability to build positive relationships and be a good listener.
- Good level of digital capability.
Company and inclusion
Everyone’s Welcome
M&S is committed to inclusion, diversity and equal opportunities. We offer flexible working and encourage individuals who may require reasonable adjustments to apply and share needs during the recruitment process.
Benefits and other details
Details include the unsocial premium and opportunities to work additional hours during peak periods. All other benefits and terms are as per M&S policy and applicable regulations.
#Christmas
Christmas Customer Assistant - Food - Lower Earley Simply Food in Reading employer: Marks and Spencer
Marks and Spencer is an exceptional employer, especially for the Christmas Customer Assistant role at Lower Earley Simply Food, where you will be part of a dynamic team dedicated to delivering outstanding customer service. With a strong commitment to inclusion and diversity, M&S offers flexible working hours, competitive pay including an unsocial premium, and opportunities for personal growth in a supportive environment. Join us this festive season and experience a workplace that values your contributions and fosters a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - Lower Earley Simply Food in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marks and Spencer. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marks and Spencer before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Christmas Customer Assistant - Food - Lower Earley Simply Food in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marks and Spencer:Your cover letter is your chance to shine! Tell us why you want to work at Marks and Spencer specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marks and Spencer!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
