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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the innovative team at Marks & Spencer.
- Benefits: Flexible working options and training provided.
- Why this job: Be a brand ambassador and make customers feel valued this Christmas.
- Qualifications: Strong customer service skills and a passion for food.
- Other info: Exciting opportunity to work in a dynamic retail environment.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Week 1
Tuesday 05:00-09:00
Friday 05:00-09:00
Saturday 05:00-09:00
Week 2
Sunday 05:00-09:00
Tuesday 05:00-09:00
Friday 05:00-09:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
We are seeking individuals who are ready to work early mornings; this role involves early hours and is subject to age restrictions for safety reasons.
#Christmas
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We\’re revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Christmas Customer Assistant - Food - Livingston Almondvale employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Livingston Almondvale
✨Tip Number 1
Get to know M&S Food products inside out! Before your interview, spend some time browsing the aisles and familiarising yourself with the latest offerings. This way, you can confidently chat about your favourite products and show your passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers and how you would handle them. Being able to demonstrate your ability to provide remarkable service will set you apart from other candidates.
✨Tip Number 3
Be ready to showcase your adaptability! The retail environment can change quickly, especially during the festive season. Share examples of how you've successfully managed changing situations in the past to highlight your flexibility.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the M&S team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Christmas Customer Assistant - Food - Livingston Almondvale
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can’t wait to recommend them to customers.
Highlight Your Customer Service Skills: Make sure to mention any previous customer service experience you have. We want to see how you’ve gone above and beyond to make customers feel valued, just like we do at M&S!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with M&S.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond for a customer, as this role is all about delivering remarkable service and making customers feel valued.
✨Be Ready for Early Mornings
Since this position requires early morning shifts, be prepared to discuss your availability and how you manage your schedule. Showing that you’re ready and willing to adapt to these hours will demonstrate your commitment to the role.
✨Engage and Ask Questions
During the interview, don’t hesitate to ask questions about the team dynamics or the training process. This shows your enthusiasm for the role and helps you understand how you can contribute to the store's success while also ensuring it’s the right fit for you.