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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Why this job: Be a brand ambassador and make a real impact this Christmas season.
- Qualifications: Passion for customer service and willingness to learn.
- Other info: Great opportunity for career growth and to be part of a diverse team.
Overview
All the details
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply.
Work Pattern
- Monday: 11:00-15:00
- Tuesday: 11:00-15:00
- Saturday: 11:30-20:00
- Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food - Liverpool One employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Liverpool One
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and any seasonal offerings. This way, when you chat with customers, you can confidently recommend items and show off your knowledge.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would handle different customer scenarios and be ready to demonstrate your ability to go above and beyond for them. Remember, it’s all about making customers feel valued!
✨Tip Number 3
Show off your digital savvy! Be prepared to discuss how you’ve used technology in previous roles or how you’d use M&S's digital tools to enhance the shopping experience. This will show that you’re ready to adapt to the fast-paced retail environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Don’t forget to highlight your flexibility and teamwork skills in your application!
We think you need these skills to ace Christmas Customer Assistant - Food - Liverpool One
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. We want to know how you've gone above and beyond for customers in the past, so share those stories that showcase your commitment to excellent service!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. Talk about how you can use technology to enhance the shopping experience for our customers.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're keen to join our team at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S values in their team members.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any digital tools you might use in retail. Familiarise yourself with apps like Sparks and think about how you would use technology to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Be ready to discuss how you've worked well in a team and how you handle flexibility in your work schedule, especially during busy periods like Christmas.