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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our fantastic food products.
- Company: Join the inclusive team at Marks & Spencer, a trusted retail leader.
- Benefits: Flexible working options and a supportive environment for personal growth.
- Why this job: Be the face of our brand and create memorable shopping experiences this Christmas.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity to gain experience in a dynamic retail environment.
All the details
Working Pattern
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
- Thursday 06:00-1000
- Friday 06:00-1000
- Saturday 06:00-1000
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food - Leeds White Rose employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Leeds White Rose
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for, especially around customer service. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how you can demonstrate your customer service skills and adaptability. We want to hear about your experiences, so be ready to share some great examples!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and presentable for your interview. It shows that you respect the opportunity and are serious about landing the job. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Christmas Customer Assistant role!
We think you need these skills to ace Christmas Customer Assistant - Food - Leeds White Rose
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Be Yourself: Don’t be afraid to let your personality shine through in your application. We’re looking for genuine people who can connect with our customers, so show us who you are and why you’d be a great fit for the team.
Tailor Your Application: Make sure to tailor your application to the specific role of Christmas Customer Assistant. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you can contribute.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need about the role there too!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products offered by the company. Being able to discuss specific items and their benefits will show your enthusiasm and readiness to engage with customers.
✨Customer Service Scenarios
Prepare for questions about customer service scenarios. Think of examples where you’ve gone above and beyond for a customer or handled a difficult situation. This will demonstrate your commitment to delivering excellent service.
✨Show Your Adaptability
The role requires adaptability, so be ready to discuss times when you've successfully adjusted to changing situations. Highlighting your flexibility will reassure them that you can handle the busy Christmas period.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the team or the store’s goals during the festive season. This shows your genuine interest in the role and helps you understand how you can contribute effectively.