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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team with a focus on inclusivity and innovation.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of M&S and make a real difference in customers' shopping experiences.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
- Other info: Exciting opportunity to work during the festive season with potential for growth.
All the details
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
- Week 1:
- Sunday: 14:00-18:00
- Monday: 17:00-22:00
- Wednesday: 17:00-21:00
- Thursday: 18:00-22:00
- Week 2:
- Sunday: 12:00-16:00
- Monday: 17:00-21:00
- Tuesday: 12:00-16:00
- Wednesday: 12:00-16:00
- Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food - Kingstown Carlisle Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Kingstown Carlisle Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and any seasonal offerings. This way, when you chat with customers or during interviews, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with engaging customers, making recommendations, and handling queries. The more confident you are, the better you'll shine in the role!
✨Tip Number 3
Be ready to showcase your flexibility! Think of examples from past experiences where you've adapted to changing situations or worked across different areas. This will demonstrate that you're a team player who can handle the dynamic retail environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the M&S family. Don’t forget to highlight your digital skills, as they’re super important for this role!
We think you need these skills to ace Christmas Customer Assistant - Food - Kingstown Carlisle Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about working in our Foods section.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Include examples of times you've provided excellent service or resolved issues, as this will show us you're ready to be a brand ambassador.
Be Digital Savvy: Mention any experience you have with digital tools or apps, especially if you've used them in a retail setting. Being digitally confident is key, so show us how you can enhance the customer experience with tech!
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing and demonstrate how your skills align with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Emphasise Teamwork
Since being a team player is crucial for this role, be ready to share experiences where you collaborated effectively with colleagues. Highlight how you contributed to a positive work environment and supported your team during busy times.
✨Be Digitally Savvy
Familiarise yourself with digital tools that enhance customer experience, like apps or in-store devices. Mention any relevant experience you have with technology, as being digitally confident is essential for this position.