At a Glance
- Tasks: Serve customers, maintain store standards, and recommend M&S Food products.
- Company: Join the iconic M&S team this Christmas in a vibrant retail environment.
- Benefits: Competitive pay, flexible hours, and a chance to work with a passionate team.
- Other info: Exciting opportunities for growth in a diverse and inclusive workplace.
- Why this job: Be part of a festive team, making customers feel valued during the holiday season.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
Working Pattern
Tuesday: 16:00 – 20:00
Thursday: 16:00 – 20:00
Friday: 16:00 – 20:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December / Through the Night Work.
Under 18 disclaimer
This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\\\'ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\\\'ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- At M&S our customers don\\\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\\\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\\\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Food - Horsham employer: Marks and Spencer
Join M&S as a Christmas Customer Assistant in Horsham, where you'll be part of a dynamic team dedicated to delivering exceptional customer service and showcasing our high-quality food products. With a strong focus on employee growth, inclusivity, and flexibility, M&S offers a supportive work culture that values your contributions and encourages you to thrive. Enjoy competitive pay, including an unsocial hours premium, and the opportunity to make a meaningful impact during the festive season.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - Horsham
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Share your favourite products and how you’d recommend them to customers. It’s all about being a brand ambassador!
✨Tip Number 2
Flexibility is key! Be ready to discuss how you can adapt to different roles in the store. Whether it’s working on the shop floor or helping out during busy periods, showing that you’re a team player will definitely impress.
✨Tip Number 3
Don’t forget to highlight your digital skills! M&S is all about using tech to enhance customer experience. Talk about any apps or tools you’ve used before and how you can leverage them to help customers find what they need.
✨Tip Number 4
Finally, be yourself! M&S values inclusivity and diversity, so let your personality shine through. Show them how you can contribute to a positive store environment and make every customer feel valued. And remember, apply through our website for the best chance!
We think you need these skills to ace Christmas Customer Assistant - Food - Horsham
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know how much you love M&S Food products! Share any experiences or knowledge you have about our offerings. This will show us that you're genuinely excited about the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant skills and experiences without waffling on. Remember, we want to see what makes you a great fit!
Highlight Your Team Spirit:Since being a team player is crucial for this role, mention any past experiences where you've worked well with others. We love to see how you contribute to a positive environment, so don’t hold back!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help someone, as this aligns perfectly with what M&S values in their team members.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any relevant apps or tools you might use in-store, like the Sparks App. Mentioning your comfort with technology during the interview will demonstrate that you're ready to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Be ready to discuss how you've worked well in teams before and how you can adjust to different roles within the store, especially during busy periods like Christmas.
