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For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible working options and training to enhance your skills.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Passion for customer service and a willingness to learn.
- Other info: Great opportunity for career growth in a supportive team.
Christmas Customer Assistant – Food – Glasgow Argyle Street
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Monday: 14:00-18:00
Tuesday: 14:00-18:00
Wednesday: 14:00-18:00
Saturday: 14:00-18:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Retail
Location note: Glasgow, Scotland, United Kingdom
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Christmas Customer Assistant - Food - Glasgow Argyle Street employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Glasgow Argyle Street
✨Tip Number 1
Get to know M&S Food products inside out! Spend some time in-store or online learning about the latest offerings. This way, when you chat with customers, you can share your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. The more you practice, the more natural it will feel to recommend products and provide that remarkable service M&S is known for.
✨Tip Number 3
Be proactive! When you're in-store, observe how things work and look for ways to improve the shopping experience. If you see an opportunity to help a customer or enhance the store's layout, don’t hesitate to share your ideas during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for, so you can tailor your approach and show us why you’d be a great fit for the team.
We think you need these skills to ace Christmas Customer Assistant - Food - Glasgow Argyle Street
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any favourite M&S products or experiences that highlight your enthusiasm for our high-quality offerings. We want to see that you’re excited about sharing this passion with our customers.
Highlight Customer Service Skills: Make sure to emphasise your customer service experience in your application. Talk about times you've gone above and beyond to help customers, as this is key to being a successful Christmas Customer Assistant. We value those who put customers first!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for genuine individuals who can build positive relationships with customers. Share a bit about yourself and what makes you unique – it’ll help us get to know you better!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the information you need to complete your application. Plus, it shows you’re serious about joining our team at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of examples from your past experiences. Consider how you’ve handled difficult customers or gone above and beyond to help someone. This will demonstrate your commitment to delivering excellent service.
✨Show Your Enthusiasm
During the interview, let your excitement for the role shine through. Talk about why you want to work at M&S and how you can contribute to creating a remarkable shopping experience. A positive attitude can be infectious and leave a lasting impression.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you’re genuinely interested in the position and eager to learn more about the company.
