At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Competitive pay with an unsocial hours premium and flexible working options.
- Other info: Exciting opportunities for growth in a supportive and inclusive environment.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Strong customer service skills and a passion for food.
All the details
Work Pattern
WK 1
Fri- 21.00-06.00
Sat- 21.00-06.00
WK 2
Sun- 21.00-06.00
Mon- 21.00-06.00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer
This job role involves working through the night and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant- Food-Gapton Hall Yarmouth SF in Great Yarmouth employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in our Foods section at Gapton Hall Yarmouth, you'll enjoy competitive pay, including an unsocial hours premium, and the opportunity to develop your skills in a supportive environment. Join us to be part of a forward-thinking team that champions high-quality products and outstanding customer service, making every shopping experience memorable for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant- Food-Gapton Hall Yarmouth SF in Great Yarmouth
✨Tip Number 1
Get to know M&S and their products inside out! Before your interview, spend some time in-store or online learning about their food range. This will help you show off your passion and knowledge during the chat.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. M&S loves candidates who can demonstrate their commitment to excellent service, so be ready to share your stories.
✨Tip Number 3
Be flexible and adaptable! The retail environment can change quickly, especially during the festive season. Show that you're ready to roll with the punches and can handle whatever comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is a big plus for M&S. Don’t miss out on this opportunity!
We think you need these skills to ace Christmas Customer Assistant- Food-Gapton Hall Yarmouth SF in Great Yarmouth
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know how much you love M&S Food products! Share any experiences or knowledge you have about our offerings. This will show that you're not just looking for a job, but that you're genuinely excited to be part of our team.
Highlight Your Customer Service Skills:We want to see that you can deliver remarkable service! In your application, mention any previous roles where you’ve gone above and beyond for customers. This will help us understand how you can contribute to creating a great shopping experience.
Be Flexible and Adaptable:Flexibility is key in retail, especially during the busy Christmas period. Make sure to mention your ability to adapt to changing situations and work across different areas of the store. This will show us that you're ready to roll your sleeves up and tackle whatever comes your way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their bestsellers and any seasonal items. Being able to discuss these confidently will show your passion for the role and impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to putting customers first.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you understand how to use digital tools like apps and in-store devices. You might even want to mention any relevant tech experience you have during the interview to highlight your capability.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be ready to discuss how you work well with others. Share examples of how you've adapted to changing situations in previous jobs, showing that you're flexible and can handle the dynamic retail environment.
