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For Companies At a Glance
- Tasks: Deliver exceptional customer service and keep the store vibrant and stocked.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Flexible working options, training, and a chance to make a real impact.
- Why this job: Be the face of M&S this Christmas and create memorable shopping experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic, inclusive environment.
All the details
Working Pattern
wk 1
Thursday 1600-2000
Saturday 1600-2000
Wk 2
Monday 1600-2000
Tuesday 1600-2000
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food - Fort William employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Fort William
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for, especially around customer service and sustainability. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and how you would handle different situations. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Marks & Spencer is looking for people who are not just skilled but also passionate about delivering great customer experiences. Be yourself and let them see why you’d be a great fit!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Christmas Customer Assistant - Food - Fort William
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you put customers first and create a great shopping experience, just like we do at StudySmarter!
Be Specific About Your Availability: Since the role requires flexibility during the busy Christmas period, be clear about your availability in your application. Let us know when you can work, especially during those peak weeks in December!
Demonstrate Your Team Spirit: We love team players! In your application, mention any experiences where you've worked well with others. Show us how you can contribute to a positive atmosphere in our store.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and get you on board for this exciting opportunity!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products that Marks & Spencer offers. Being able to discuss specific items and their benefits will show your enthusiasm and readiness to engage with customers.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of examples from your past experiences. Consider how you’ve handled difficult situations or gone above and beyond for a customer. This will demonstrate your commitment to delivering excellent service.
✨Show Your Adaptability
Marks & Spencer values adaptability, especially during busy periods like Christmas. Be ready to discuss times when you've successfully adjusted to changing circumstances or taken on new responsibilities. This will highlight your flexibility and willingness to learn.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.