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For Companies At a Glance
- Tasks: Deliver exceptional customer service and keep the store looking great during the festive season.
- Company: Join Marks & Spencer, a leader in retail with a commitment to inclusivity.
- Benefits: Earn an extra £3 per hour for unsocial hours and enjoy flexible working options.
- Why this job: Be the face of M&S this Christmas and make a real difference for customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic and supportive environment.
Overview
All the details
Unsocial Hours Premium of £3 per hour paid for hours worked between 2200-0600. We cannot accept applications from under 18s.
Working Pattern
- November – Sun, Mon, Tues, Sat – 4.30 to 8.30am
- December – Sun, Mon, Tues, Fri, Sat – 4.30 to 8.30am
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food Early Morning - Edinburgh Kinnaird employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food Early Morning - Edinburgh Kinnaird
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for, especially around customer service and sustainability. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and how you would handle different situations. Role-play with a friend or family member to build your confidence and get comfortable with your answers.
✨Tip Number 3
Show your personality! When you’re in the interview, let your enthusiasm shine through. Share personal stories that highlight your customer service skills and adaptability. Remember, they want to see how you can fit into their team!
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, you’ll be able to keep track of your application status. Don’t miss out on this opportunity to join a fantastic team!
We think you need these skills to ace Christmas Customer Assistant - Food Early Morning - Edinburgh Kinnaird
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples that showcase your skills!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid long-winded explanations. Stick to the point and make sure your key skills and experiences shine through.
Tailor Your Application: Take a moment to read through the job description and align your application with what we’re looking for. Mention how your skills match the key accountabilities and capabilities we’ve outlined – it’ll make you stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer. Be ready to share specific examples that highlight your ability to engage with customers and deliver exceptional service.
✨Familiarise Yourself with the Products
Take some time to learn about the products offered by the company. Understanding what you’ll be selling will not only help you answer questions confidently but also show your enthusiasm for the role. Consider how you can recommend products based on customer needs.
✨Show Your Flexibility
Since this role requires working unsocial hours, be prepared to discuss your availability openly. Highlight your adaptability and willingness to work during peak times, especially in December. This shows you're committed and ready to meet the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the role. This demonstrates your interest in the position and helps you gauge if it’s the right fit for you.