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For Companies At a Glance
- Tasks: Serve customers with passion and ensure a fantastic shopping experience.
- Company: Join M&S, a leading retailer known for quality and service.
- Benefits: Competitive pay, flexible hours, and a chance to learn and grow.
- Why this job: Be part of a festive team and make customers feel valued this Christmas.
- Qualifications: Must be 18+, with a positive attitude and great communication skills.
- Other info: Work evenings and enjoy a £3.00 p/h premium for late shifts.
Summary
Operations Assistant
All the details
Work Pattern
wed 1900 – 2300
thur 1900 – 2300
sat 1900 – 2300
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer
This job role involves working through the night and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\’ strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#Christmas
#J-18808-Ljbffr
Christmas Customer Assistant- Food- Dulwich SF employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant- Food- Dulwich SF
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their food products and promotions. When you walk into that interview, show off your passion for their offerings and how you can be a brand ambassador.
✨Tip Number 2
Be ready to demonstrate your digital skills. M&S values tech-savvy team members, so brush up on using apps and in-store devices. Share examples of how you've used technology to enhance customer experiences in the past.
✨Tip Number 3
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Highlight any previous experience where you’ve had to switch tasks quickly or work in various areas.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team this Christmas!
We think you need these skills to ace Christmas Customer Assistant- Food- Dulwich SF
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. Highlight how you can use these to enhance the customer experience and make shopping easier for everyone.
Team Player Vibes: We’re all about teamwork at M&S, so make sure to emphasise your ability to work well with others. Share examples of how you've supported colleagues in the past or contributed to a positive team environment.
Flexibility is Key: In your application, show that you're adaptable and ready to take on various tasks across the store. Mention any previous roles where you had to switch gears quickly or handle changing demands.
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their latest offerings and promotions. This will not only show your enthusiasm but also help you answer questions about product recommendations confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you went above and beyond to make customers feel valued. This is key for a role that focuses on delivering brilliant service.
✨Be Digitally Savvy
Since being digitally confident is essential, practice using digital tools like apps or in-store devices. Be ready to discuss how you’ve used technology to enhance customer experiences in previous roles or how you would do so at M&S.
✨Emphasise Teamwork and Flexibility
Think of instances where you worked effectively as part of a team or adapted to changing situations. Highlighting your ability to collaborate and be flexible will resonate well, especially in a fast-paced retail environment like M&S.