At a Glance
- Tasks: Deliver exceptional customer service and promote M&S high-quality food products.
- Company: Join the iconic M&S team, known for quality and customer care.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Other info: Exciting opportunity to work in a dynamic retail environment.
- Why this job: Be a brand ambassador and make a real difference this Christmas.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
Overview
All the details
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\\\'s ready to recommend our newest Food products. Through remarkable service you\\\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\\\'t wait, you\\\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\\\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\\\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Work Pattern
- Week 1: Sunday 15:00-19:00; Wednesday 14:00-18:00; Friday 14:00-18:00
- Week 2: Thursday 14:00-18:00; Friday 14:00-18:00; Saturday 16:00-20:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Important: This role is located in the Foods section of M&S and requires enthusiasm for delivering excellent customer service.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Locations
Christmas Customer Assistant - Food - Crescent Link Simply Food in Derry, Londonderry employer: Marks and Spencer
Join M&S as a Christmas Customer Assistant in our Foods section, where you'll thrive in a dynamic and inclusive work environment that values exceptional customer service and teamwork. With comprehensive training and opportunities for personal growth, you will become a vital part of our mission to deliver high-quality products and remarkable shopping experiences. Located at Crescent Link, this role offers the chance to engage with a diverse community while enjoying the benefits of flexible working arrangements and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - Crescent Link Simply Food in Derry, Londonderry
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and any seasonal offerings. This way, when you chat with customers, you can confidently recommend items and show your passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in a friendly and helpful manner. Role-play scenarios with friends or family to get comfortable with making recommendations and handling questions.
✨Tip Number 3
Be ready to showcase your digital skills! Brush up on using apps and in-store devices, as being digitally confident is key. You could even download the Sparks App and explore its features to understand how it enhances the shopping experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools we use at M&S. Don’t forget to highlight your flexibility and teamwork skills!
We think you need these skills to ace Christmas Customer Assistant - Food - Crescent Link Simply Food in Derry, Londonderry
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about working in the Foods section.
Highlight Your Customer Service Skills:Make sure to emphasise your commitment to excellent customer service. Use examples from past experiences where you went above and beyond to help customers feel valued and satisfied.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know how it helped enhance the customer experience!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Emphasise Teamwork
Since being a team player is crucial for this role, come ready to discuss how you've collaborated with others in previous jobs. Highlight any experiences where you supported colleagues or contributed to a positive work environment.
✨Be Digitally Savvy
As digital confidence is essential, brush up on any relevant technology or apps that M&S uses, like the Sparks App. Mentioning your comfort with digital tools during the interview will demonstrate your readiness to enhance the customer experience.
