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For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at Marks & Spencer.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Why this job: Be a brand ambassador and make a real impact this Christmas.
- Qualifications: Passion for customer service and teamwork.
- Other info: Great opportunity for career growth in a dynamic retail environment.
All the details
Work Pattern
- Wednesday 11:00-18:00
- Thursday 11:00-18:00
- Friday 11:00-18:00
- Saturday 11:00-18:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high‑quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Christmas Customer Assistant - Food- Clapham employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food- Clapham
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you can go above and beyond for customers. Role-play scenarios with friends or family to get comfortable with engaging and recommending products.
✨Tip Number 3
Be flexible and ready to adapt! Retail can be unpredictable, so show that you can handle changes with a smile. Share examples of how you've successfully managed changing situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the M&S team. Don’t forget to highlight your digital skills!
We think you need these skills to ace Christmas Customer Assistant - Food- Clapham
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Use examples from your past experiences to demonstrate your commitment to excellent service and how you make customers feel valued.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience for our customers.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you on board as part of our fantastic team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to providing remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on your knowledge of digital tools like the Sparks App. Be ready to discuss how you would use these tools to enhance the customer experience during your interview.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about your experiences working in teams and how you've handled flexible roles in the past. This will highlight your ability to contribute positively to the store environment.