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- Tasks: Deliver exceptional customer service and promote M&S Food products.
- Company: Join the iconic Marks & Spencer team this Christmas.
- Benefits: Flexible hours, training, and a chance to make an impact.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be a brand ambassador and enhance customer experiences during the festive season.
- Qualifications: Passion for food, strong communication skills, and digital confidence.
Work Pattern
- Week 1
- Sunday: 11:00 – 15:00
- Tuesday: 08:00 – 12:00
- Thursday: 08:00 – 12:00
- Friday: 08:00 – 12:00
- Saturday: 08:00 – 12:00
- Week 2
- Sunday: 11:00 – 15:00
- Monday: 08:00 – 12:00
- Wednesday: 08:00 – 12:00
- Friday: 08:00 – 12:00
- Saturday: 08:00 – 12:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas - Customer Assistant - Food - Camberley employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas - Customer Assistant - Food - Camberley
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to share your knowledge. This will show your passion and help you stand out during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd engage with customers and handle their needs. Remember, being a brand ambassador is all about making customers feel valued.
✨Tip Number 3
Be flexible and adaptable! M&S values team players who can roll with the punches. Prepare to discuss how you've successfully adapted to changing situations in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the M&S family. Don’t miss out on this opportunity!
We think you need these skills to ace Christmas - Customer Assistant - Food - Camberley
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know how much you love M&S Food products! Share any experiences or knowledge you have about our offerings. This will show us that you're genuinely excited about the role.
Highlight Your Customer Service Skills: We want to see that you can deliver remarkable service! In your application, mention any previous roles where you’ve gone above and beyond for customers. This will help us understand how you can contribute to our team.
Be Flexible and Adaptable: Since flexibility is key in this role, make sure to mention your ability to adapt to changing situations. Share examples of how you've successfully managed different tasks or worked in various areas in past jobs.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with what M&S values in their team members.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to show you can adapt quickly to M&S's systems.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Be prepared to talk about times when you worked well in a team or had to adjust your approach to meet the needs of your colleagues or customers.