At a Glance
- Tasks: Deliver exceptional customer service and keep the store tidy and stocked.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Flexible working options and a supportive team environment.
- Other info: Exciting opportunities for growth in a dynamic retail setting.
- Why this job: Be the face of our brand and make a real difference for customers this Christmas.
- Qualifications: Strong communication skills and a passion for customer service.
All the details
Tues 2pm-10pm, Wed 2pm-10pm, Sat 2pm-10pm
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
Marks & Spencer is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Christmas - Customer Assistant -Food - Bridge of Don Aberdeen employer: Marks and Spencer
Marks & Spencer is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. Located in Bridge of Don, Aberdeen, we provide comprehensive training and support to help you excel in your role as a Customer Assistant, while also promoting a commitment to inclusion and diversity. Join us to be part of a forward-thinking team that values your contributions and encourages personal growth in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas - Customer Assistant -Food - Bridge of Don Aberdeen
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and prepare your answers. Use examples from your past experiences to demonstrate how you’ve delivered excellent service or handled challenging situations.
✨Tip Number 3
Show your personality! When you’re in the interview, let your enthusiasm shine through. Marks & Spencer is looking for people who can engage with customers, so don’t be afraid to show your friendly side and how you can contribute to a positive shopping experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Christmas - Customer Assistant -Food - Bridge of Don Aberdeen
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples of how you've done this in the past!
Be Yourself:We love authenticity! When writing your application, let your personality shine through. Don’t be afraid to show us who you are and why you’re excited about joining our team at Marks & Spencer.
Tailor Your Application:Read the job description carefully and tailor your application to match. Use keywords from the description to demonstrate that you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products that Marks & Spencer offers. Being able to discuss specific items and their benefits will show your enthusiasm and readiness to engage with customers.
✨Customer Service Scenarios
Prepare for questions about customer service scenarios. Think of examples where you've gone above and beyond for a customer or handled a difficult situation. This will demonstrate your commitment to delivering excellent service.
✨Show Your Adaptability
Marks & Spencer values adaptability, especially during busy periods like Christmas. Be ready to share experiences where you successfully adapted to changing situations or took on new responsibilities.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the role or the company culture. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
