At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Be a brand ambassador and make a real impact this Christmas.
- Qualifications: Passion for customer service and a willingness to learn.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\\\'ll be a brand ambassador who\\\'s ready to recommend our newest Food products. Through remarkable service you\\\'ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don\\\'t wait, you\\\'ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\\\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You\\\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply. #christmas
Work Pattern
- Tuesday 5-9pm
- Wednesday 5-9pm
- Saturday 5-9pm
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Food - Brentwood employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Christmas Customer Assistant in Brentwood, you'll enjoy flexible working hours, comprehensive training, and the opportunity to grow your skills in a supportive environment while delivering outstanding service to our customers. Join us in making a meaningful impact this festive season and be part of a company that champions both its employees and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - Brentwood
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and any seasonal offerings. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would engage with customers and handle different situations. Role-playing with a friend can help you feel more confident and ready to impress during your interview.
✨Tip Number 3
Be prepared to showcase your digital skills! Since being digitally confident is key for this role, brush up on using apps and in-store devices. You might even want to mention any relevant tech experience during your chat with the team.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen and ready to join the M&S family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Christmas Customer Assistant - Food - Brentwood
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can’t wait to recommend them to customers.
Highlight Your Customer Service Skills:Make sure to emphasise your commitment to excellent customer service. Talk about times you've gone above and beyond for customers, as this is key to being a successful Customer Assistant at M&S.
Be Digital Savvy:Since being digitally confident is essential, mention any experience you have with digital tools or apps. Show us that you’re ready to use technology to enhance the shopping experience for our customers.
Team Player Vibes:We love a good team player! In your application, share examples of how you’ve worked well in a team and contributed to creating a positive environment. This will show us you’re a great fit for our inclusive store culture.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any digital tools or apps that M&S uses, like the Sparks App. Mentioning your familiarity with these tools during the interview will demonstrate your readiness to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be ready to discuss how you've worked effectively in a team and how you've handled flexible working hours or tasks in previous roles. This will show that you're a great fit for their inclusive environment.
