At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join M&S, a leading retailer known for its commitment to quality and inclusivity.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic retail environment.
- Why this job: Be the face of M&S and make a real difference in customers' shopping experiences.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
- Sunday 06.00-10.00
- Monday 06.00-10.00
- Tuesday 06.00-10.00
- Wednesday 06.00-10.00
Note: + £3.00 p/h unsocial premium is only added on hours worked between 22:00-06:00.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Christmas Customer Assistant - Food - Braehead in Glasgow employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. As a Christmas Customer Assistant in our Braehead store, you'll enjoy flexible working hours, comprehensive training, and the opportunity to engage with customers while promoting our high-quality food products. Join us in creating a welcoming environment that champions inclusivity and innovation, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Food - Braehead in Glasgow
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with the latest food offerings and promotions. This way, when you chat with customers, you can confidently recommend items and show off your product knowledge.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you would handle different customer scenarios and be ready to share examples of how you've gone above and beyond in previous roles. We love a proactive attitude!
✨Tip Number 3
Show off your digital savvy! Be prepared to discuss how you’ve used technology in past jobs. Mention any experience with apps or digital tools, as being digitally confident is key for this role at M&S.
✨Tip Number 4
Apply through our website for the best chance of landing the job! Make sure to highlight your flexibility and teamwork skills in your application. We’re looking for those who can adapt and thrive in a busy retail environment.
We think you need these skills to ace Christmas Customer Assistant - Food - Braehead in Glasgow
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills:Make sure to emphasise your commitment to excellent customer service. Use examples from your past experiences where you've gone above and beyond to make a customer's day better.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences in your previous roles.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you work well with others. Share instances where you adapted to changing situations or supported colleagues, as this will highlight your ability to contribute positively to the store environment.
