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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team and be part of a vibrant retail environment.
- Benefits: Flexible hours, training opportunities, and a chance to make a real impact.
- Other info: Inclusive workplace with a commitment to diversity and flexible working options.
- Why this job: Be the face of M&S, delivering exceptional service and sharing your passion for food.
- Qualifications: Great communication skills and a willingness to learn about our products.
Work Pattern
- Monday: 04:00-08:00
- Wednesday: 04:00-08:00
- Thursday: 08:00-12:00
- Friday: 08:00-12:00
- Must be Flexible
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
#Christmas
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Christmas Customer Assistant - Food - Bognor Regis employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Bognor Regis
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and any seasonal offerings. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Be ready to demonstrate your customer service skills during the interview. Think of examples where you've gone above and beyond for customers in the past. M&S values remarkable service, so showing that you can deliver this will definitely impress!
✨Tip Number 3
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Highlight any previous experience where you've had to switch tasks quickly or work in various areas, as this will show you're a team player ready to roll up your sleeves.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable using digital tools, which is essential for the role.
We think you need these skills to ace Christmas Customer Assistant - Food - Bognor Regis
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service. We want to see examples of how you've gone above and beyond for customers in the past, as this is key to being a successful Customer Assistant.
Be Flexible and Adaptable: Since flexibility is crucial for this role, mention any experiences where you've had to adapt to changing situations. This shows us that you're ready to roll with the punches and keep things running smoothly!
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly, and we can't wait to see what you bring to the table.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Flexibility
Since flexibility is key for this position, be ready to discuss how you've adapted to changing situations in previous jobs. Share specific instances where you successfully managed unexpected challenges or changes in workload.
✨Embrace Digital Tools
As being digitally confident is essential, brush up on any relevant digital tools you’ve used before. Be prepared to discuss how you can leverage technology, like the Sparks App, to enhance the customer experience and streamline operations.