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For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, training opportunities, and a supportive work environment.
- Other info: Inclusive workplace with a commitment to diversity and growth.
- Why this job: Be the face of M&S and make a real difference for customers.
- Qualifications: Passion for customer service and a willingness to learn.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply.
Purpose
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Christmas - Customer Assistant - Food - Binley Coventry employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas - Customer Assistant - Food - Binley Coventry
✨Tip Number 1
Get to know M&S products inside out! Before your interview, spend some time in-store or online learning about the latest food offerings. This way, you can impress them with your knowledge and show you're genuinely passionate about what they sell.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers and how you'd handle them. Being able to demonstrate your ability to provide remarkable service will set you apart from other candidates.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and any in-store devices. Mentioning your comfort with these technologies during your interview will highlight your readiness to enhance the customer experience.
✨Tip Number 4
Be a team player! Prepare examples of how you've worked well in teams before. M&S values collaboration, so sharing your experiences of supporting colleagues and creating a positive environment will resonate well with them.
We think you need these skills to ace Christmas - Customer Assistant - Food - Binley Coventry
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about working with us. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service in your application. Use examples from previous roles where you've gone above and beyond to help customers. We value those who put customers first, so show us how you do it!
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! We’re looking for team members who can enhance the customer experience using our digital resources.
Tailor Your Application: Take the time to tailor your application specifically for the Customer Assistant role at M&S. Refer to the job description and align your skills and experiences with what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Emphasise Teamwork
M&S values team players, so be ready to share experiences where you collaborated effectively with colleagues. Highlight how you contributed to a positive work environment and supported your team during busy times.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps you’ve used before. Mentioning your experience with similar technologies will demonstrate your readiness to adapt and enhance the customer experience.