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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible working options and a supportive, inclusive environment.
- Why this job: Be a brand ambassador and make a real impact this Christmas!
- Qualifications: Passion for customer service and a willingness to learn.
- Other info: Great opportunity for career growth in a dynamic retail setting.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Tuesday 18:00-22:00
Wednesday 18:00-22:00
Saturday 18:00-22:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Responsibilities and behaviours
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food - Barnsley Retail Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Barnsley Retail Park
✨Tip Number 1
Get to know M&S Food products inside out! Before your interview, spend some time browsing the aisles and tasting the goodies. This way, you can confidently chat about your favourite items and show off your passion for the brand.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to simulate different customer scenarios. This will help you feel more comfortable and ready to engage with customers during your shift.
✨Tip Number 3
Be proactive in your approach! When you apply through our website, make sure to follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on the radar of the hiring team.
✨Tip Number 4
Show your adaptability! During the interview, share examples of how you've handled changing situations in the past. M&S values flexibility, especially during the busy Christmas period, so let them know you're ready to step up!
We think you need these skills to ace Christmas Customer Assistant - Food - Barnsley Retail Park
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can’t wait to recommend them to customers. We want to see that excitement!
Highlight Your Customer Service Skills: Make sure to mention any previous roles where you’ve delivered excellent customer service. We’re looking for individuals who put customers first, so share examples of how you've gone the extra mile to make someone’s shopping experience special.
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique. This is your chance to show us why you’d be a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us you’re keen to join the M&S family!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of examples from your past experiences. Consider how you’ve handled difficult customers or gone above and beyond to help someone. This will demonstrate your commitment to delivering excellent service.
✨Show Your Enthusiasm
During the interview, let your excitement for the role shine through. Talk about why you want to work at M&S and how you can contribute to creating a remarkable shopping experience. Passion is contagious, and it’s something interviewers love to see!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows that you’re genuinely interested in the position and eager to be part of the team.