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- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the innovative team at Marks & Spencer.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Why this job: Be a brand ambassador and make a real impact this Christmas.
- Qualifications: Great customer service skills and a passion for food.
- Other info: Opportunity for career growth in a dynamic retail setting.
All the details
Work Pattern
- Monday 05:00 – 09:00
- Wednesday 05:00 – 09:00
- Saturday 05:00 – 09:00
Under 18 disclaimer
This job role involves working early mornings; this means we can\\\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Unsocial hour premium
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Operational note
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\\\’ll be a brand ambassador who\\\’s ready to recommend our newest Food products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\\\’t wait, you\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Food - Ashby-de-la-zouch Foodhall employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Food - Ashby-de-la-zouch Foodhall
✨Tip Number 1
Get to know M&S and their products inside out! Before your interview, spend some time browsing their food section and familiarise yourself with their offerings. This will not only impress them but also help you feel more confident when discussing how you can enhance the customer experience.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, make sure to mention any experience you have with apps or in-store devices during your chat. We want to see how you can use technology to improve customer service.
✨Tip Number 3
Be ready to demonstrate your teamwork skills. Think of examples where you've worked well with others, especially in a fast-paced environment. M&S values collaboration, so showing that you're a team player will definitely work in your favour!
✨Tip Number 4
Flexibility is crucial, especially during the busy Christmas period. Be prepared to discuss your availability and willingness to adapt to different roles within the store. Highlighting your readiness to jump in wherever needed will show that you're committed to making the shopping experience great for customers.
We think you need these skills to ace Christmas Customer Assistant - Food - Ashby-de-la-zouch Foodhall
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service. We want to see examples of how you've gone above and beyond for customers in the past, as this is key to being a successful Customer Assistant.
Be Digital Savvy: Since being digitally confident is essential, mention any experience you have with digital tools or apps. Show us that you're ready to use technology to enhance the shopping experience for our customers!
Tailor Your Application: Take the time to tailor your application to the specific role. Use keywords from the job description and demonstrate how your skills and experiences align with what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to delivering remarkable service.
✨Be Ready for Early Mornings
Since the role involves early shifts, be prepared to discuss your availability and willingness to work these hours. Showing that you're ready to roll up your sleeves and tackle the early mornings will impress your interviewers.
✨Emphasise Teamwork and Flexibility
Think of examples where you've worked well in a team or adapted to changing situations. M&S values team players who can support their colleagues and adjust to the dynamic retail environment, so make sure to highlight these qualities.