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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team and be part of a fashion-forward retail environment.
- Benefits: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact during the festive season.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
- Other info: Exciting opportunity to work in a dynamic retail setting this Christmas.
Work Pattern
- Week 1: Sunday 13:00-17:00; Tuesday 06:00-10:00; Thursday 06:00-10:00; Friday 14:30-18:30
- Week 2: Tuesday 06:00-10:00; Thursday 06:00-10:00; Friday 14:30-18:30; Saturday 06:00-10:00
- Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\\\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\\\’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\\\’ll be a brand ambassador who\\\’s ready to recommend our newest fashion items. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\\\’t wait, you\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\\\’t wait and enjoy every experience in our store. You\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Christmas Customer Assistant - Fashion, Home & Beauty - Telford employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Christmas Customer Assistant - Fashion, Home & Beauty - Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their fashion-forward family.
✨Tip Number 2
Practice your customer service skills! Since you'll be engaging with customers, think about how you can go above and beyond to make their shopping experience memorable. Role-play scenarios with friends or family to get comfortable with handling different customer interactions.
✨Tip Number 3
Be flexible and ready to adapt! The retail environment can change quickly, especially during the festive season. Show that you're willing to take on various roles in the store and can handle whatever comes your way with a smile.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way for us to get to know you and for you to showcase your passion for fashion and customer service. Don’t miss out on this opportunity!
We think you need these skills to ace Christmas Customer Assistant - Fashion, Home & Beauty - Telford
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion and customer service shine through. Share any relevant experiences that highlight your enthusiasm for helping customers find the perfect outfit or product.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but make sure you’re also getting across your skills and experience effectively.
Highlight Your Digital Skills: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. Whether it’s using social media for fashion inspiration or working with retail software, we want to know how tech-savvy you are!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the expectations of a Christmas Customer Assistant.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to changing situations in previous roles. Highlight your ability to work well in a team and support colleagues, as this is crucial for creating a positive store environment during the busy festive season.
✨Embrace Digital Tools
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps that M&S uses. Mentioning your comfort with technology during the interview will show that you're prepared to enhance the customer experience effectively.
