At a Glance
- Tasks: Serve customers with style and efficiency in our Clothing & Home section.
- Company: Join the iconic M&S team at Swindon Orbital Retail Park.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Other info: Great opportunity to grow in a dynamic retail environment.
- Why this job: Be a fashion ambassador and make every shopping experience memorable.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
All the details
- Thursday 10.00-14.00
- Friday 10.00-14.00
- Saturday 10.00-14.00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You’ll be a brand ambassador who\'s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait and enjoy every experience in our store. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Christmas Customer Assistant - Fashion, Home & Beauty - Swindon Orbital Retail Park employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Christmas Customer Assistant at our Swindon Orbital Retail Park location, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth while being part of a team that values remarkable customer service and teamwork. Join us to not only enhance your skills but also to make a meaningful impact in the retail industry during the festive season.
StudySmarter Expert Advice🤫
We think this is how you could land Christmas Customer Assistant - Fashion, Home & Beauty - Swindon Orbital Retail Park
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest fashion trends and products. This way, you can show off your passion for their stylish offerings and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to go above and beyond for a customer. Role-playing these situations with a friend can help you feel more confident when it comes to delivering remarkable service.
✨Tip Number 3
Be ready to showcase your digital savvy! Familiarise yourself with tools like the Sparks App and other in-store devices. Mentioning how you can use these tools to enhance the customer experience will definitely catch their attention.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Share examples from past experiences where you’ve successfully juggled multiple tasks or adapted to changing demands.
We think you need these skills to ace Christmas Customer Assistant - Fashion, Home & Beauty - Swindon Orbital Retail Park
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fashion and customer service shine through. We want to see how excited you are about the role and how you can contribute to making our customers feel valued.
Be Specific:Use specific examples from your past experiences that demonstrate your customer service skills and ability to work in a team. We love hearing about how you've gone above and beyond for customers or helped out your colleagues!
Highlight Your Digital Skills:Since being digitally confident is key, make sure to mention any experience you have with digital tools or apps. We want to know how you can use technology to enhance the shopping experience for our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with what M&S is looking for in a Christmas Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Familiarise yourself with the Sparks App and any other relevant technology, and be prepared to explain how you would use these tools to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing demands. Be ready to share examples of how you've worked effectively in a team and how you've adapted to new challenges in previous roles. This will show that you're not just a great individual contributor but also a supportive colleague.
